Privacy Policy

1. Introduction

Bawarchi Scarborough (“Bawarchi”, “we”, “us”, or “our”) operates the restaurant location at 1949 Kennedy Rd, Scarborough, ON M1P 2L9 and the website https://bawarchiscarborough.ca.

We are dedicated to safeguarding the privacy, accuracy, and security of our guests’ personal information. This Privacy Policy details our practices concerning the collection, use, disclosure, and retention of personal data in accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).

2. Information We Collect

We collect personal information solely to provide hospitality, food services, customer care, and catering inquiries. This includes:

• Catering Inquiries & Quotes: When you request a catering quote or reserve event catering, we collect your full name, telephone number, email address, event date, guest count, venue details, and dietary preferences or allergy notes.
• Direct Inquiries & Customer Support: Information you provide when communicating with us via telephone (416-479-6299), email ([email protected]), or contact forms.
• Online Ordering: Online takeout and delivery orders are processed through our authorized partner Toast POS (Toast Tab). Payment card processing is executed directly by Toast’s PCI-DSS certified payment gateway. Bawarchi does not store or process full credit card numbers on our website servers.
• Promotional Subscriptions & SMS Programs: Where you provide express consent, we collect your phone number and email address for special dining offers, Birthday promotions, and our Biryani Friday events.
• Technical & Usage Data: When you browse our website, standard web server logs collect IP addresses, browser types, device information, and anonymous usage metrics through essential cookies to ensure site functionality and security.

3. How We Use Personal Information

We use your information exclusively for legitimate business purposes:

• To prepare, coordinate, and fulfill custom catering orders and banquet services.
• To respond promptly to your inquiries, reservations, and feedback.
• To dispatch transactional confirmations, order status notifications, or invoice receipts.
• To send promotional messages, event announcements, or digital coupons only when you have granted express or implied consent under CASL.
• To improve website performance, security, and dining service offerings.

4. Commercial Communications & CASL Compliance

In strict adherence to Canada’s Anti-Spam Legislation (CASL):

• We do not send unsolicited commercial electronic messages (CEMs).
• Every promotional email or SMS message clearly identifies Bawarchi Scarborough as the sender, includes our physical mailing address (1949 Kennedy Rd, Scarborough, ON M1P 2L9), and provides a functioning telephone number and email address.
• Every promotional message includes an effortless, single-click unsubscribe mechanism (e.g. “Unsubscribe” link in emails or “STOP” reply for SMS). Requests to unsubscribe are processed without delay and within 10 business days as required by law.

5. Disclosure of Personal Information

We never sell, rent, or trade your personal information to third parties.

We share personal information strictly with trusted third-party technology and infrastructure partners who assist us in operating our restaurant platform:

• Toast POS: Point-of-sale and online ordering platform provider.
• Delivery Partners: Third-party fulfillment providers (Uber Eats, DoorDash) when orders are routed through their platforms.
• Infrastructure & Hosting Providers: Secure cloud database and web hosting services (Vercel, Turso/LibSQL) enforcing industry-standard TLS encryption.
• Communications Providers: SMS and email infrastructure (Twilio, Resend) for transactional alerts and opted-in communications.
• Legal & Regulatory Authorities: Where compelled by valid legal processes, subpoenas, or Canadian law.

6. Data Retention Schedule

In compliance with PIPEDA Principle 5, personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or to satisfy Canadian statutory legal, tax, and accounting requirements:

7. Information Security

We implement reasonable administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or misuse of personal data. All data transmitted between your browser and our website is protected using modern Transport Layer Security (TLS 1.3/HTTPS) encryption. Access to administrative systems is strictly restricted to authorized staff members requiring access for business purposes.

8. Your Privacy Rights

Under PIPEDA and applicable Ontario regulations, you possess the right to:

• Request access to personal information we hold about you.
• Request the correction or update of inaccurate or incomplete personal records.
• Withdraw consent to the processing of personal data or promotional communications at any time.
• Request the permanent deletion of personal data, subject to statutory retention obligations (e.g. CRA tax records).

To exercise any of these rights, please contact our designated Privacy Officer using the contact details below.